BetterHelp Ought to Pay $7.8 Million for Sharing Delicate Information, FTC Says


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On-line counseling and psychological well being companies firm BetterHelp ought to cease sharing buyer knowledge with advertisers and reimburse $7.8 million to clients, the Federal Commerce Fee stated Thursday. The FTC says that BetterHelp shared clients’ delicate well being knowledge, together with psychological well being points, with advertisers together with Fb and Snapchat.

“BetterHelp promised shoppers that it might not use or disclose their private well being knowledge aside from restricted functions, resembling to offer counseling companies,” the FTC launch says. “Regardless of these guarantees, BetterHelp used and revealed shoppers’ e mail addresses, IP addresses, and well being questionnaire info to Fb, Snapchat, Criteo, and Pinterest for promoting functions.”

The FTC’s proposed consent order would require BetterHelp to reimburse $7.8 million to individuals who used the service between Aug. 1, 2017, and Dec. 31, 2020. The consent order would additionally ban the corporate from sharing well being info for promoting functions and require it to ascertain “a complete privateness program,” inform third events to delete the info it has already shared and restrict how lengthy it may possibly maintain such knowledge readily available.

BetterHelp did not reply to a request for remark. In a assertion posted to its web site, the corporate stated it adopted “industry-standard” promoting practices. “Nonetheless, we perceive the FTC’s need to set new precedents round shopper advertising, and we’re completely satisfied to settle this matter with the company,” reads the assertion. 

BetterHelp stated its settlement with the FTC is not an admission of wrongdoing. The corporate added that it does “not share and have by no means shared” members’ names or medical knowledge from remedy classes with third events. 

The proposed consent order will probably be open to public remark for 30 days earlier than a closing determination is reached.

Fb, Snapchat and Pinterest did not instantly reply to requests for remark. In a press release despatched to CNET, Criteo stated it “maintains the very best ranges of knowledge privateness and safety” and that it could not touch upon the FTC grievance, because it is not named as a defendant.


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