8 Finest Google Voice Alternate options for 2023

Google Voice is a budget-friendly, voice-over-internet-protocol (VoIP) platform that enables companies to safe a digital telephone quantity, make and obtain calls, and ship messages. Whereas it’s an amazing telephone system for solopreneurs and small companies, it lacks selection in telephone quantity choices, name administration capabilities, and third-party integrations. For that reason, we explored telephone methods offering the options Google Voice lacks.

After evaluating completely different options, Cellphone.com got here out as the very best general Google Voice various. Listed below are glorious contenders to Google Voice and their greatest use circumstances:

• Cellphone.com: Finest for small groups requiring a budget-friendly, but feature-rich VoIP answer
• RingCentral: Very best for firms that desire a variety of third-party integrations
• Dialpad: Best choice for organizations in search of a telephone system with strong synthetic intelligence (AI) instruments
• 8×8: Finest for companies aiming to increase or preserve world attain
• Grasshopper: Very best for firms that desire flat charges on VoIP options
• GoTo Join: Best choice for organizations scaling buyer communications
• Ooma: Finest for startups that want a telephone system for his or her residence workplace
• Avaya Cloud: Very best for organizations requiring a beneficiant toll-free minute allowance

Google Voice & Finest Alternate options at a Look

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Cellphone.com: Finest General Google Voice Different

Cellphone.com is the very best general Google Voice various as a result of it options strong VoIP capabilities at a subscription value near Google Voice, with annual and quantity reductions accessible. Its enterprise telephone instruments embrace name dealing with guidelines, name screening, name forwarding, name switch, and name ready. Select from native, toll-free, self-importance, and world numbers. If you wish to retain a quantity, the porting providers are supplied throughout all plans, at no additional value.

Other than its strong VoIP capabilities, Cellphone.com is a good Google Voice various as a result of it comes with video conferencing options. Customers are capable of nearly meet with out cut-off dates and host as much as 100 individuals. Collaborate with distant crew members utilizing display screen and file sharing, in-meeting chat, and whiteboard.

Nonetheless, take be aware that Cellphone.com’s name analytics, a regular function in different Google Voice options, is barely accessible in its most costly package deal. Dialpad has this functionality powered by synthetic intelligence (AI), supplied throughout all its pricing plans, together with its base-level subscription.

Cellphone.com Month-to-month Pricing at a Look*

• Primary: $14.99 per person for 500 pooled minutes, one telephone quantity per account, brief messaging service (SMS), automated attendant, and as much as 10 video assembly individuals
• Plus: $19.99 for limitless calling minutes, one telephone quantity per person, voicemail transcription, as much as 25 video assembly individuals, video recording, assembly lock, and HIPAA-compliant video
• Professional: $29.99 per person for name recording, integration with third-party enterprise instruments, as much as 100 video assembly individuals, livestreaming of video conferences on YouTube, Hello-Fi video transcription, and breakout rooms

*Pricing is predicated on month-to-month billing for one to 4 customers; save 20% with annual billing.

Cellphone.com Options

Cellphone.com permits customers to learn voicemails by transcribed messages. (Supply: Cellphone.com)

• Audio conferencing: Conduct digital conferences for as much as 300 individuals with high-definition voice high quality. Cellphone.com presents a convention bridge that encompasses a separate, password-protected quantity.
• Click on-to-call: Let your web site guests join with an organization consultant whereas they flick thru on-line pages. When guests go away contact numbers, Cellphone.com routinely locations an outbound name to attach you with the buyer.
• Voicemail transcription: Get the gist of voicemails rapidly with out taking part in them repeatedly by studying the transcribed model of the message. Customers are capable of delete, obtain, and mark voicemails as learn and unread.

RingCentral: Finest for In depth Third-party Integrations

Listed as our high decide for the very best enterprise telephone methods, RingCentral is a wonderful Google Voice alternate for its in depth third-party integrations. Google Voice solely connects with Google Workspace instruments like Meet. RingCentral, however, works with over 200 enterprise instruments. It even integrates with Google Workspace, enabling customers to schedule conferences by way of Google Calendar, share information with Google Drive, and ship SMS proper from Gmail threads.

Not like Google Voice, RingCentral options will be embedded into buyer relationship administration (CRM) methods. These instruments embrace Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, and ServiceNow. With this, you get to see all key buyer data whereas inserting and receiving calls.

One drawback in selecting RingCentral, nevertheless, is that its subscription packages are barely within the costly vary. Furthermore, you need to select its Premium plan ($47.99 per person, per thirty days) to unlock CRM integrations. In case you’re after an inexpensive VoIP platform with CRM integrations, go for 8×8 as an alternative, one other nice various for Google Voice. Its second-tier package deal, priced at solely $28, contains CRM integrations.

RingCentral Month-to-month Pricing at a Look*

• Necessities: $32.99 per person for enterprise telephone numbers, limitless calls inside america (U.S.) and Canada, enterprise textual content messaging, voicemail-to-text, crew messaging and file sharing, and cellular app
• Commonplace: $40.99 per person for limitless web fax and audio conferencing, multi-level auto-attendant, on-demand name recording, and video conferences for as much as 100 individuals
• Premium: $47.99 per person for computerized name recording, single sign-on, hotdesking, superior name monitoring options, real-time analytics, integrations with fashionable CRM instruments and industry-specific enterprise apps, and video conferences as much as 200 individuals
• Final: $62.99 per person for gadget standing studies and alerts and limitless storage
• Free trial: 14 days

*Pricing is predicated on month-to-month billing for one to twenty customers; save as much as 40% with annual billing.

RingCentral Options

Do random check-ins with colleagues by way of RingCentral’s persistent video chat room Staff Huddle. (Supply: RingCentral)

• Job replies: A part of RingCentral’s crew messaging options is the power to provide updates on the progress of created and assigned duties. This functionality helps the crew keep on high of tasks with out leaping to an exterior process administration platform.
• Staff huddle: This persistent video chat room replicates spontaneous, real-life workplace interactions, because it permits crew members to go out and in of conferences as they please.
• Stay assembly transcription: This function helps crew members comply with dialogue factors extra precisely. It advantages late attendees, as they’re able to scroll by the transcript, perceive the context of the dialog, and meet up with colleagues.

Dialpad: Finest Google Voice Different With AI Options

Dialpad is the highest various to Google Voice while you need a telephone system outfitted with AI capabilities. This VoIP platform options real-time name and voicemail transcriptions, made correct by pure language processing know-how and machine studying algorithms. It sends automated post-call summaries, outlining the factors and subsequent steps mentioned within the name.

The supplier additionally has AI-powered reside speech teaching, a function that provides options on how customers can communicate clearly throughout a name or assembly. In case you host massive video conferences, nevertheless, Dialpad is probably not a great choice. It solely permits as much as 10 session individuals. Think about the opposite greatest options to Google Voice: RingCentral accommodates as much as 200 video assembly individuals, whereas GoTo Join hosts a most of 250. 8×8 has a 500-attendee capability.

Dialpad Month-to-month Pricing at a Look*

• Commonplace: $23 per person for limitless calling inside the U.S. and Canada, web fax, one native quantity, multi-level auto-attendant, most of three ring teams, limitless conferences, as much as 10 individuals in video conferences, and built-in AI instruments
• Professional: $35 per person for extra native or worldwide numbers, most of 25 ring teams, worldwide SMS, and integrations with CRM methods
• Enterprise: Personalized quote for limitless ring teams and integrations with single sign-on service suppliers, resembling Okta, Azure, and OneLogin
• Free trial: 14 days

*Pricing is predicated on month-to-month billing. The entry-level plan’s value is diminished from $23 to $15 per person, per thirty days while you select annual billing.

Dialpad Options

Dialpad’s IVR system helps completely different languages. (Supply: Dialpad)

• Interactive voice response (IVR): Direct stakeholders to the proper groups with Dialpad’s IVR system. Configure this function by going to the Edit Name Routing choice within the Admin settings.
• Name flip: Switch calls with out interrupting the dialog. This function works on any gadget, whether or not or not it’s desktop, cell phone, or pill.
• Worldwide calling: With superior VoIP applied sciences like WebRTC and Opus Codec, you get to expertise high-definition worldwide calls. Dialpad expenses abroad calls on a per minute foundation.

8×8: Finest for International Attain

If you wish to have interaction a world viewers, 8×8 is among the greatest Google Voice options. The VoIP platform presents worldwide numbers in over 100 international locations, significantly Asia Pacific, Europe, Center East, Africa, and North and Latin America territories. On high of that, it offers limitless voice calling to 48 international locations.

Other than worldwide numbers and calling capabilities, 8×8 helps massive audio and video conferencing classes, accommodating as much as 500 attendees. Individuals from exterior the U.S. are capable of dial in by way of toll-free numbers.

The draw back of utilizing 8×8 as a telephone system is you need to select its second-tier and most costly plans to get probably the most of its useful options. Sadly, these packages don’t include a free trial. If you need a budget-friendly platform that comes with worldwide telephone numbers, think about using the very best Google Voice various listed right here: Cellphone.com.

8×8 Month-to-month Pricing at a Look*

• Categorical: $15 per person for as much as 5 customers, limitless calling inside the U.S. and Canada, fundamental auto-attendant, voicemail, crew messaging, and audio and video conferencing
• X2: $29 per person for limitless customers, limitless voice calling to 14 international locations, hotdesking, multi-level auto-attendant, name dealing with, name queues, presence detection, voicemail transcription, crew messaging with file sharing, as much as 500 audio and video assembly individuals, and livestreaming of conferences
• X4: $57 per person for 8×8 Frontdesk for receptionists and operators, name monitoring, and supervisor analytics
• Free trial: 30 days

*Pricing is predicated on month-to-month billing; save as much as 23% with annual billing.

8×8 Options

Add branding components, resembling logos and colours, to your digital conferences. (Supply: 8×8)

• Branded video conferences: Customise the assembly interface background together with your model colours or photos. Add your organization brand and create a conceit URL to professionalize the digital assembly atmosphere and make a great impression on prospects.
• Enterprise hour dealing with: Decide the place calls are directed throughout enterprise hours. Set your voicemail or alternate contact numbers when calls are positioned exterior your workplace schedule.
• Distant desktop: If a participant in a gathering has bother understanding one thing on their display screen, e.g., throughout a software program coaching session, ship a request to connect with their desktop. As soon as the request is accepted, their display screen will likely be shared, and also you’re capable of remotely management the desktop and display options.

Grasshopper: Finest for Its Flat Fee Pricing

Grasshopper is one other a type of apps just like Google Voice, enabling companies to ahead calls, ship texts, and skim voicemails. What stands out in Grasshopper is its flat charge pricing mannequin. Not like Google Voice and different options that cost per person, Grasshopper has a set payment whatever the variety of crew members utilizing the platform. This vastly advantages bigger firms.

Another factor that makes Grasshopper higher than Google Voice is that it presents all its options in all its plans—from name forwarding, digital fax, and voicemail to instantaneous response and name transfers. If you wish to get a extra in-depth dialogue of the variations between these two VoIP suppliers, learn this Grasshopper vs Google Voice information.

Whereas Grasshopper is a budget-friendly answer for giant organizations, it’s not advisable for distant groups that must be always related. It lacks collaboration options, resembling crew chat and video conferencing. If these are vital to you, select the opposite listed VoIP apps just like Google Voice, like RingCentral and eight×8.

Grasshopper Month-to-month Pricing at a Look*

• Solo: $31 for one telephone quantity, three extensions, and limitless customers
• Associate: $51 for 3 telephone numbers, six extensions, and limitless customers
• Small Enterprise: $89 for 5 telephone numbers and limitless extensions and customers
• Free trial: Seven days

All plans embrace cellular and desktop apps, enterprise textual content messaging, name forwarding, VoIP plus Wi-Fi calling, digital fax, voicemail, instantaneous response, customized greetings, name transfers, simultaneous name dealing with, incoming name management, and reporting.

*Pricing is predicated on month-to-month billing; save over 10% with annual billing.

Grasshopper Options

Grasshopper enables you to document several types of enterprise telephone greetings. (Supply: Grasshopper)

• Name forwarding: Direct inbound calls to a number of telephones to be sure that all calls are accommodated. Configure the scheduling primarily based on the provision of your crew members.
• Voice studio: Document high-quality, skilled greetings by tapping into the experience of Grasshopper’s voice actors. This function is an add-on, priced at $75 per order. An order can have a number of scripts.
• Q&A extensions: This telephone extension lets companies document questions that the Grasshopper system will ask callers, usually used within the firm’s lead technology and order-taking efforts. The VoIP platform gathers all of the solutions into one voicemail.

GoTo Join: Finest for Scalability Options

GoTo Join is a telephone service like Google Voice, providing name forwarding and ring teams in its pricing plans. Nonetheless, GoTo Join outpaces Google Voice when it comes to scalability. By selecting the Premium Plan, companies are capable of scale their telephone system to a name heart platform, equipping groups to deal with high-volume calls and streamline agent efficiency.

A few of the options included within the GoTo Join’s cloud name heart are inbound and outbound name monitoring, supervisor dashboard, real-time queue updates, and agent effectiveness reporting. In comparison with different name heart telephone methods, the supplier’s Premium pricing is within the inexpensive vary.

One downside in selecting this VoIP platform, nevertheless, is that it doesn’t provide limitless texting providers. Relying on the plan you select, you’ll solely get a sure variety of SMS credit. In case you ceaselessly execute textual content advertising and marketing campaigns, it’s higher to decide on Cellphone.com, because it presents limitless SMS textual content messaging to any U.S. native quantity.

GoTo Join Month-to-month Pricing at a Look

• Primary: $27 per person for enterprise telephone numbers, good name routing, limitless extensions, one ring group, one auto-attendant recorded greeting, one name queue, most of 4 assembly individuals, and 40 SMS credit
• Commonplace: $32 per person for limitless auto-attendant recorded greetings, ring teams, and name queues, hotdesking, web fax, free worldwide calling to 50-plus international locations, as much as 1,000 toll-free minutes, most of 150 assembly individuals, and 80 SMS credit
• Premium: $43 per person for as much as 5,000 toll-free minutes, most of 250 assembly individuals, 125 SMS credit, and call heart instruments like name monitoring, supervisor dashboard, real-time queue updates, and agent effectiveness reporting

GoTo Join Options

Decide how inbound calls will likely be managed once they enter your telephone system by GoTo Join’s dial plan editor. (Supply: GoTo Join)

• Dial plan editor: This visible, drag-and-drop name circulation editor makes it simple to map out how inbound calls transfer by the telephone system. Maximize this function to direct calls to particular ring teams and voicemail bins.
• Name recording: Provoke a system-wide or call-specific recording. Name-specific recordings will be configured based on sure telephone numbers, strains, ring teams, name queues, or convention bridges.
• Caller maintain time report: Understand how lengthy a caller is placed on maintain earlier than answering the decision. With this data, you’re capable of anticipate irate prospects who’ve been on the road for a very long time and plan an strategy to easing the strain.

Ooma: Finest for Dwelling Workplace Operations

For solopreneurs and startups that want a Google Voice substitute for his or her residence workplace operations, Ooma is the best choice. The VoIP supplier has its personal analog phone adapter, Telo, which lets you join any customary residence telephone, together with cordless items, to your web router. This eliminates the necessity to purchase new web protocol (IP) telephones in your residence workplace.

You’ll save extra money in the long term, on condition that Ooma doesn’t cost a month-to-month payment, solely a one-time cost for the Telo gadget. Other than residence telephone providers, Ooma has enterprise telephone plans, which function over 50 name administration and mobility capabilities, much more in depth than Google Voice choices. Be taught extra in regards to the variations between these two VoIP platforms on this Ooma vs Google Voice comparability overview.

Sadly, plenty of the precious VoIP options, specifically name recording and voicemail transcription, are locked behind higher-tier Ooma Workplace plans, which begin at $24.95 per person. These capabilities are included in Dialpad’s base-level subscription, priced at $15 per person solely while you select the annual billing choice.

Ooma Month-to-month Pricing at a Look

• Ooma Primary*: $99.99 for Ooma Telo, limitless nationwide calling, PureVoice high-definition know-how, voicemail, caller ID, name ready, cellular app, and integration with Amazon Echo
• Necessities: $19.95 per person for 50-plus customary options, digital receptionist, ring teams, music on maintain, one toll-free quantity, digital fax, cellular app, and e-mail audio attachments
• Professional: $24.95 per person for desktop app, textual content messaging, video conferencing, name recording, enhanced name blocking, voicemail transcription, Google and Workplace 365 integrations, and analytics
• Professional Plus: $29.95 per person for name queueing, Salesforce and Microsoft Dynamics 365 integrations, superior name administration, hotdesking, discover me/comply with me, and conferences recording

*The plan requires a one-time cost just for Ooma Telo, with no month-to-month telephone service payment.

Ooma Options

Ooma seamlessly integrates with the CRM system Salesforce. (Supply: Ooma)

• Name park: Put a name on maintain and place it in a “neighborhood parking spot,” the place different crew members are capable of decide up the decision and attend to the caller’s concern. This function can also be useful while you need to retrieve the decision from a special extension.
• 7-digit dialing: Make dialing simpler and quicker by dialing a neighborhood quantity with out keying in its space code. To activate this function, go to the “Numbers” settings and set the person’s native space code by clicking the choice “Space Code for 7-digit Dial.”
• Integration with CRM methods: Take and obtain calls proper from Salesforce or Microsoft Dynamics 365. Ooma routinely generates a name process containing key data, such because the time and size of the decision.

Avaya Cloud: Finest for Beneficiant Toll-free Minute Allowance

Companies that obtain loads of buyer inquiries and orders over the telephone from completely different components of the nation will profit from Avaya Cloud’s beneficiant toll-free minute allowance. The utmost providing per account is 10,000 toll-free minutes.

Furthermore, every person will get a toll-free quantity used for calling, crew messaging, and video assembly entry. Including a toll-free quantity is as simple as confirming a system-assigned quantity or finishing a conceit quantity request kind within the Quantity settings on the internet portal.

In case you’re planning to make use of IP desk telephones and convention telephones, be aware that Avaya Cloud solely works with its personal {hardware}. In case you want a wider vary of {hardware} choices, go for different options to Google Voice like RingCentral. This VoIP answer permits companies to hire telephones from Poly, Yealink, Cisco, Mitel, Unify, and Avaya.

Avaya Cloud Month-to-month Pricing at a Look*

• Necessities: $22.99 per person for as much as 20 customers solely, enterprise telephone numbers, limitless calls inside the U.S. and Canada, as much as 100 toll-free minutes, textual content messaging, voicemail transcription, crew messaging, file sharing, and 24/7 help
• Commonplace: $30.99 per person for an infinite variety of customers, worldwide numbers, as much as 1,000 toll-free minutes, on-demand name recording, limitless web fax and audio conferencing, and a most of 100 video assembly individuals
• Premium: $37.99 per person for as much as 2,500 toll-free minutes, computerized name recording, single sign-on, hotdesking, name monitoring, real-time analytics, CRM and industry-specific integrations, developer platform and customized integrations, and a most of 200 video assembly individuals
• Final: $52.99 per person for as much as 10,000 toll-free minutes, gadget standing studies and alerts, and limitless storage

*Pricing is predicated on month-to-month billing for one to twenty customers; save as much as 13% with annual billing.

Avaya Cloud Options

Get an summary of open, accomplished, and delayed assignments in Avaya Cloud’s process function. (Supply: Avaya Cloud)

• Audio conferencing: Host a most of 1,000 individuals in a convention name. Every account person has distinctive host and participant entry codes.
• Customized integrations: Avaya Cloud enables you to use APIs for creating your individual customized apps. Nonetheless, take be aware that this function is barely accessible on Premium and Final plans.
• Duties: Click on the file drawer icon on the left navigation panel of Avaya’s interface to view completely different sorts of duties. Right here, you’ll see those you created, those assigned to you, and those late.

How We Evaluated the Finest Google Voice Alternate options

To decide on the highest options to Google Voice, we checked out VoIP platforms that supply options Google Voice lacks. These embrace strong name administration capabilities, useful AI instruments, and in depth integrations. Equally, we included the suppliers with accessible pricing factors in our evaluation.

Learn the way we evaluated every Google Voice competitor by clicking on the tabs under:

Backside Line

Google Voice is a simple VoIP answer perfect for solopreneurs and small groups. Nonetheless, its restricted name administration capabilities are a deal-breaker to some companies. In case you’re in search of an amazing various, Cellphone.com is a wonderful alternative, given its inexpensive, versatile pricing, a variety of telephone quantity choices, in depth options, and compatibility with IP desk telephones. Subscribe to Cellphone.com risk-free with its 30-day money-back assure.

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